Diversity at Work
Two-Hour Summary
Learn how to recognize and respect people's differences, and gain adaptive communication skills for working with differences in an empowering and inclusive way.
1. Today's Workforce
Understand the impact of today's changing workforce. Recognize the business and global economy imperatives for valuing diversity and how this applies to your organization.
2. Understanding Diversity
Define "valuing diversity." Experience the influence of "first impressions." Learn to shift from traditional management to inclusive management and treat each person as a unique individual. Recognize all the dimensions of diversity and the impact on our cultural filter.
3. Challenge of Diversity
Explore assumptions and stereotypes using many current and relevant examples. Examine collusion that hinders moving beyond stereotypic attitudes. A videotape case study illustrates the impact of different communication and/or work styles in the workplace that may come from personality or cultural differences.
4. Strategy for Diversity
Learn several strategies for effective interactions. Discover how to be objective by expanding your own cultural comfort zone. Recognize the distinguishing characteristics of high and low-context cultures, and the resulting impact on communication and interactions. Gain valuable tips on how to improve communication with people from different cultures. A videotape case study illustrates the contrast between traditional American values and behaviors and other cultures.