Articles & Resources

We have been publishing articles for over 30 years to address the myriad of issues that interviewers encounter in the process of hiring top talent. Our library of articles is available below for your review.

47 of 286 Articles Found

  • Sep 2017

    Overcome Unconscious Bias in Job Interviews

    Spend enough time in conference rooms — especially in startups — and eventually you’ll hear someone say, “To be successful, you have to know what you don’t know.” While that sounds wonderful, is it possible to know what you don’t know? Actually, where unconscious bias in interviewing is concerned, the answer is yes.

  • May 2010

    Interviewing Millennials Entering the Workforce

    Many employers struggle to adapt to the Millennial generation – which comprise the fastest growing segment of the workforce. Getting to know Millennials better can help you prepare for them in the interview and in the workplace.

  • Feb 2005

    A $6 Billion First Impression

    Your initial reactions to a candidate can be powerful and persuasive, but they can also be spectacularly wrong. Find out how to avoid the pitfalls of snap judgments in an interview and hire effectively.

  • Oct 2002

    Unconscious Bias in the Hiring Process

    After interviewing the interview expert Jim Kennedy, Michelle Martinez explores how to eliminate hidden interviewer bias and make better hiring decisions.

  • Jan 1998

    A Second Look at First Impressions

    In our seminars, we try to stress how unreliable first impressions can be, and how easy it is to be misled by a single encounter with a candidate.

  • Jan 1998

    Building Ethnic Networks

    All candidates bring unspoken questions to an interview, but diverse candidates have unique and specific concerns.

  • Jul 1997

    Diversity Competition Will Heat Up

    A little over a year ago, voters in California and the Texas courts struck down affirmative action programs in their state university systems. The impact on the pool of diverse candidates was disastrous and swift.

  • Jul 1997

    Diversity Interview Training

    Ever wonder why companies with a "check-off" mentality don't see much change in behavior around the diversity issues? It may be because they are not committing the necessary time to diversity training.

  • Jan 1996

    Diversity Interview Training: Changing Attitudes

    We are always looking for ways to assess the impact of our training programs, and in September 1995 we began measuring changes in attitude among participants in our Interviewing Today's Workforce® seminars.

  • Jul 1995

    Unconscious Bias in the Interview

    If you think you are impartial and open-minded, think again. The latest research on unconscious bias and how we form impressions about those we first meet suggests we do this much faster than we realize.

  • Jul 1995

    How Do You "Go the Whole 9 Yards?"

    Interviewers need to be careful about the use of idiomatic phrases, slang, or jargon when interviewing applicants who speak English as a second language.

  • Apr 1995

    Diversity: The New Bottom Line

    Despite rollbacks in affirmative action, nothing can alter the fact that today's global economy demands a diverse workforce.

  • Apr 1995

    Diversity Equals Productivity

    Two comprehensive new studies offer convincing evidence of a link between diversity and profit.

  • Apr 1995

    Required: A Passport Plus Competencies

    Businesses have traditionally staffed their overseas branches with people who have technical expertise or top management skills. Now, however, it appears to take more than professional savvy to be successful abroad.

  • Apr 1995

    First Impressions

    For better or worse, first impressions count. They influence our choice of friends - sometimes even of partners - and they play a major role in the hiring process.

  • Apr 1994

    Useful Information or Stereotyping?

    Sometimes there seems to be a fine line between providing useful information and using stereotypes to describe groups of people.

  • Apr 1994

    The Biggest Minority

    In many U.S. cities, the white population is no longer the majority. In fact, current demographics predict the ethnic population will grow seven times faster than the white population.

  • Jan 1994

    Costly Assumption About Disabilities

    The Rhode Island Department of Mental Health, Retardation, and Hospitals (MHRH) recently lost a discrimination lawsuit to the tune of $100,000. Why? Because the Department made the assumption that an obese woman was disabled and thus would not be able to perform the job for which she had applied.

  • Oct 1993

    The New Values of "Generation X"

    Interviewers need to be ready to adjust their questions and techniques for a new generation of workers with new values now entering the workforce.

  • Oct 1993

    Double Standard Still the Standard

    Forty years ago, overt racism was acceptable and Jim Crow laws distinctly marked the lines between races. Although the U.S. has changed laws and educated workers to embrace diversity, subtle discrimination occurs every day.

  • Apr 1993

    Clinton Knows "No"

    Following President Clinton's recent meeting with Boris Yeltsin in Vancouver, a reporter released some notes from this event. According to the reporter, one of Clinton's comments to Yeltsin was, "Sometimes the Japanese tell us 'yes' when they really mean 'no.' "

  • Apr 1993

    Brooks Brother's Blunder

    In a recent job bias suit, Brooks Brothers was accused of discriminatory hiring practices, and in order to settle the embarrassing case out of court, had to pay some hefty fines.

  • Jan 1993

    Answering Unspoken Questions

    Many interviewers base part of their assessment of a candidate on the quality of the questions the candidate asks in the interview. However, how many interviewers realize that in the face of increasing diversity, more candidates will be seeking answers to "unspoken questions?"

  • Jan 1993

    Expand Your Cultural Comfort Zone

    Have you ever been in an interview situation where you experienced discomfort with the candidate because of some difference between the two of you? We teach individuals to recognize this feeling and how to expand their cultural comfort zone in order to remain objective as interviewers.

  • Oct 1992

    Breaking the Ceiling

    "The Glass Ceiling Initiative," a study done by the U.S. Department of Labor, found that there are three significant factors contributing to the glass ceiling in American corporations.

  • Oct 1992

    15 Percent of What?

    Only 15 percent of net new workers will be white males. How often has that phrase been quoted since the publication of Workforce 2000?

  • Oct 1992

    Wrong or Just Different?

    In Interviewing Today's Workforce® seminar, participants learn a number of techniques for expanding their "cultural comfort zone." One such technique is to view differences as merely "differences," without labeling them right or wrong.

  • Jul 1992

    ADA: General Guidelines

    Four specific actions to prepare interviewers for the ADA are briefly summarized here. Informed interviewers will be responsive and make better hiring decisions.

  • Jul 1992

    ADA: Coming Down the Pike?

    The Americans with Disabilities Act requires "physical accommodation" of disabled workers and new behavior in the interviewing and hiring process. Find out how companies that don't comply may face protests and negative media coverage.

  • Apr 1992

    Street Slang

    Next time you ask your staff to run the competition out of the water, think about the dictionary definitions of the words you are using.

  • Apr 1992

    Whither White Males?

    To some people, white males have been the only protected class in terms of hiring practices over the last 200 years. Accordingly, some would say, they should be excluded from today's new diversity initiatives.

  • Apr 1992

    Diversity at Work

    The workplace is a haven for misunderstandings, especially from culturally-based communication differences.

  • Apr 1992

    Three R's at Work

    When English is spoken as a second language (ESL) there are likely to be problems in communication and understanding. But what about EFL ­ when English is a first language?

  • Apr 1992

    Performance Reviews and Diversity

    Management Team Consultants, Inc. published an article on performance reviews in Cultural Diversity at Work. We specifically focus on conducting culturally inclusive appraisals.

  • Jan 1992

    Diversity: As American As Apple Pie

    Diversity means taking advantage of new and multiple opportunities. In a historical perspective, this is how American business has benefited from diversity.

  • Jan 1992

    I Am What I Am

    In our Interviewing Today's Workforce®, we mention a current trend whereby diverse candidates are less willing to be "acculturated" to mainstream standards.

  • Jan 1992

    Americans with Disabilities Act (ADA)

    The ADA aims to eliminate barriers to employment ­ attitudes of employers as well as physical access. As interviewers we need to focus on what the job involves, not the disability of the applicant. It is also timely for all of us to check our attitudes and assumptions about disabled workers.

  • Oct 1991

    Diversity in Response to Diversity

    Perhaps because we have the only program in the United States on how to interview a diverse workforce, we are seeing a range of response by corporate America to the issue of diversity.

  • Oct 1991

    Diversity Interviewing

    We advocate that managers learn diversity interviewing which calls for seeing each person as a unique individual. This entails becoming aware of your own cultural filters so that you are better able to manage your assumptions and stereotypes about others.

  • Jul 1991

    Interviewing the Disabled

    The ADA extends wrokplace protection to roughly 43 million Americans with disabilities, opening the gates to a flood of potential litigation. Here are a few tips for keeping your interviews legal.

  • Jul 1991

    Managing Diversity ­- Leaders or Managers?

    Managing diversity ­ learning how to work with people different than ourselves­will not come as easily to those who have the traits of a manager as it will to those who have the traits of a leader.

  • Jul 1991

    Do Honesty Tests Discriminate?

    We recommend that organizations take a look at the ineffective filters they may be using against an increasingly diverse workforce.

  • Jul 1991

    Bias in the Interview

    This headline in USA Today and newspapers across the country reported on a study by the Urban Institute which showed a 3-to-1 preference for white over black candidates.

  • Apr 1991

    Interviewing Egypt's Mubarek

    As is true with interviewing anyone from a culture different than ours, understanding cultural values is the starting point to understanding the individual.

  • Apr 1991

    Jargon Confusion

    Remind your Interviewers of the jargon in your company or industry that can confuse candidates whose native tongue is not English.

  • Apr 1991

    Implications of the New Immigration Law

    The 1990 immigration law was an important step in creating a larger pool of talent for American business to draw on.

  • Apr 1991

    When Does 100-85=32?

    A widely quoted figure is that 85% of the net growth in the labor force from the years 1985 to 2000 will be women, minorities and immigrants. This leaves only 15% who will be white males.