We provide competency-based behavioral interviewing training for interview teams including hiring managers, recruiters, and interviewers.

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Jun 2022

Hiring Successful Leaders for a Hybrid World

Before interviewing candidates for today’s hybrid environment, companies need to reassess their leadership profiles to identify any new or existing competencies needed in future hires.

Apr 2022

Behavioral Interviewing Training Reinvented

Can a successful, but static business practice gradually lose its effectiveness? In the case of behavioral interview training, a technique that predicts-on-the-job performance far more accurately than other interview training methods, the answer is yes.

Feb 2022

Are Bad Interviews Costing You Good Hires?

Given that competition for talent will remain high, to make successful new hires, organizations need to ensure that interviewers do more than just assess candidate qualifications. They also need to know how to assess candidate fit and potential, create a good candidate experience, and sell to candidates.

Jul 2020

Virtual Interviews: The New Benchmark

The option of hiring virtually, rather than through typical in-person interviews, has graduated overnight from a technological convenience to the new norm. Companies that hope to succeed in a virtual setting must rapidly adopt new best practices.

Mar 2020

Overcome Unconscious Bias in Job Interviews

By having the right interview techniques in place, you can overcome unconscious bias in hiring decisions and the workplace, and build an even more successful company.

Jan 2020

How to Interview Sales Candidates

Sales candidates often excel at selling themselves, but that doesn't mean they can successfully sell on behalf of your company. Competency-based behavioral interviewing is an important skill every sales manager should master to ensure they hire the right candidate.

Jul 2019

Tech Hiring Fails Without Behavioral Assessment

Global giants like McDonald's and BMW once seemed invincible. But now, under increasing pressure to stay relevant and ward off competition in the digital age, legacy brands are looking to Silicon Valley for inspiration. As Atif Rafiq, McDonald's former chief technology officer, said in a recent interview, “We think, ‘How would Google do this? How would Amazon do this?’ ”

Jun 2019

Building Relationships with Candidates

More and more organizations are building sustainable relationships with target customers. In this talent-scarce market, we think they should also build the same kind of relationships with candidates.

Dec 2018

Real Cost of Hiring Mistakes

Some costs of a bad hire are obvious, such as the time and personnel needed to recruit, interview, coach, mentor and develop a replacement. But hidden costs, which don't show up on your profit-and-loss statement, can be far more damaging in the long run.

Oct 2018

Early Social Competencies Lead to Success

A joint project of researchers at Duke and Penn State found that kids who showed specific social competency traits in kindergarten were four times more likely to graduate college and have a full-time job by age 25.

Mar 2018

The Flawed Interview Process

Graduate students are spending too much time learning how to take an interview but rarely learn how to conduct one. Look at the problems this presents once those students enter the workforce.

Jun 2017

Google Research Validates Behavioral Interviewing

In a wide-ranging interview that appeared in The New York Times, Lazlo Bock, Google’s former Senior Vice President for People Operations, praised behavioral interviewing, panned brainteaser questions, and noted that academic accomplishments don't always translate into success.

May 2017

Increase Team Performance By 40%

If you don't think a single lazy or incompetent employee can damage an entire organization, think again. Research conducted at several major universities shows that adding just one "bad apple" to a group can drive down performance by 30 to 40 percent.

Sep 2016

Why Stress Interviews Don't Work

There is absolutely no evidence that the ability to deal with a stressful interview situation is an accurate predictor of the ability to deal with job stress. In fact, the opposite may be true.

Jan 2016

Competency Interviewing Narrows Skill Gap

Some argue there are currently plenty of qualified individuals in the workforce and that employers routinely overlook top candidates and artificially create a skills gap.

May 2015

Three Questions to Keep Your Interviews Legal

Here is a quick check you can use on your favorite interview questions to make sure they are legal. There are three criteria to consider when deciding whether or not to ask a question in an interview.

Mar 2015

NCHRA:Does Behavior-based Interviewing Still Work?

Behavior-based interviewing that relies on give me an example questions is in jeopardy. A number of factors including ongoing talent shortage, increasing diversity, savvy candidates, and declining authenticity threaten the continued effectiveness of this form of interviewing.

Jan 2015

Why Bizarre Interview Questions Go Viral

Brainteaser questions have little value in predicting future performance. In the long run, they may actually discourage top candidates from accepting an offer—the opposite of their intended purpose.

Dec 2014

Training Magazine: Invented Lives

Do you ask job candidates to describe real situations they've faced and problems they've solved? Good idea. But what if the stories they'are telling are bogus?

Feb 2014

Expand Your Cultural Comfort Zone in the Interview

Have you ever been in an interview situation where you experienced discomfort with the candidate because of some difference between the two of you? We teach individuals to recognize this feeling and how to expand their cultural comfort zone in order to reduce bias in the interview.

Jan 2014

Skeptical of the Candidate? Try Three Questions

Suppose you're interviewing a great candidate: top school, top of the class, top references. But suddenly something is said that sets off a few alarm bells, something that seems a little over the top, even for a wunderkind. What do you do now?

Jan 2013

Overcoming First Impressions in an Interview

Your initial reactions to a candidate can be powerful and persuasive, but they can also be spectacularly wrong. Find out how to avoid the pitfalls of snap judgments in an interview and hire effectively.

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Jun 2005

Interviewing a Diverse Workforce

Managing an employee from any type of diverse background can be a challenge. Be aware of your personal communication techniques, so you can help improve understanding in the workplace.

Apr 2004

Donald Trump and the Ultimate Job Interview

Donald Trump has seven rules of business success that he applies to his show The Apprentice. Our interviewing method is just as successful at revealing problems with prospective job candidates as Trump’s methods.

Jan 2004

Increasing Diversity in On-campus Interviews

Now more than ever, recruiters must be educated before they arrive on-campus. Such training should include techniques for understanding and responding to the growing diversity among students.

Nov 2003

Conducting the Behavioral Event Interview (BEI)

One method of developing the competencies described by D. C. McClelland is by conducting Behavioral Event Interviews. The objective of a Behavioral Event Interview (BEI) is to get very detailed behavioral descriptions of how a person goes about doing his or her work.

Aug 2003

Decline of Authenticity in the Interview

The combination of well-prepared or disingenuous job seekers and inadequate interview procedures has made many employers vulnerable during the entire hiring process.

May 2003

Behavioral Interviewing Lessons From a 16 Year Old

An effective interview progresses from knowing what someone did to understanding how and why he or she did it. This second level of understanding adds value to any interview and is the basic premise behind behavior-based interviewing.

Mar 2003

The Continuum Question

We've heard that college placement officers and outplacement counselors have begun to advise candidates on strategies to counter the "continuum question."

Feb 2003

Spotting Dishonest Candidates

It's harder to be deceptive in an interview where even the most polished dissemblers may be betrayed by their bodies.

Aug 2002

Defeat Deceit in Interviews

Worldcom's accounting scandals shook investor confidence and brought down once-mighty companies and individuals. Discover how to potentially avoid a similar scandal by detecting if an individual is unethical during the interview process.

Oct 2001

Coaching Connie Chung on Interviewing

When it comes to interviewing, we can learn from the pros - even if that only means avoiding their mistakes. Connie Chung's highly publicized TV interview with U.S. Representative Gary Condit is a case in point.

Jan 2001

Interviewing Internal Candidates

The internal interview is a very different type of interview. Consider training your managers to handle this unique and potentially beneficial opportunity.

Apr 2000

College Applicants with an Unfair Advantage

It seems there is no limit to what certain students will do to get ahead. The latest ploy among some college applicants is to claim they need more time to take the Scholastic Aptitude Test (SAT), the primary college entrance exam.

Apr 2000

Top-Tier Firms Interview Second-Tier Schools

For the first time in nearly a decade, enrollments at the nation's elite business schools - Stanford, M.I.T., Dartmouth, and the University of California, Berkeley - are down, in some cases by as much as 11 percent.

Apr 2000

Interview References: Conspiracy of Silence

Corporate America has its own "conspiracy of silence" when it comes to high-level executives who leave their firms under less than favorable circumstances. Learn techniques for getting a more thorough review of a candidate's past behavior.

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More Resources

Interviewer's Quick Tips

Here are some quick tips from our interview training seminar to help you conduct a successful interview. We recommend that you complete the first three steps before the interview.

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Can You Find the Interviewer's Ten Mistakes?

Most of us have experienced the interview from the candidate's perspective. But how often do we have an opportunity to evaluate the interviewer?

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